| PLEASE FOLLOW THESE SIMPLE STEPS INORDER TO RECEIVE A CREDIT OR EXCHANGE OF YOUR PURCHASED ITEM. 1.) CONTACT US FIRST AND OBTAIN A RETURN AUTHORIZATION #. WE NEED TO KNOW WHY YOU ARE RETURNING & THE CONDITION OF THE ITEM BEFORE RETURNING FOR US TO PROCESS YOUR REQUEST. Custom Made items are not returnable unless defective. We will repair or replace the item for you--depending on the problem. Regarding stock items, they may be returned within 14 days, in new condition, for a refund. (Shipping costs are not refunded.) After 14 days, but before 31 days, items may be returned, in new condition, for a refund minus 20% re-stock fee. (Shipping costs are not refunded.) EXCEPTIONS: Electrolytes & supplements are not returnable. BOA Boots are not returnable unless you need to exchange them for a different size (& they have not been used). No Refunds after 30 Days. NO REFUNDS ON SALE ITEMS. PLEASE Call or E-Mail BEFORE returning any item. If the item is expensive, consider insurance. (The most economical way to ship is by USPS Priority Mail--it automatically covers up to $100 in insurance.) If we sent you the wrong item, we will refund the return shipping cost. Otherwise, the customer is responsible for any return shipping as well as shipping on the new item. |
|  | CALL FIRST BEFORE RETURNING ANY ITEMS!! |
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| | ACQUIRE AUTH# & RETURN MAILING ADDRESS |
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| | Our Goal is to make horse & rider COMFORTABLE |
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| | We will make every attempt to find the right fit for you. |
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| | We guarantee the Quality of the Products we sell. |
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